Mektrax - FAQ

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Where can I buy Mektrax garments?

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You can purchase Mektrax garments here at our online shop or visit one of our retail partner stores and bike shops. Stores location.

Where are Mektrax garments made?

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The research, design and development of Mektrax garments is made in-house by our product design team. The garments are then produced by a carefully selected partner factory in northern Italy with 30 years experience in high performance cycling apparel.

Through this partnership, Mektrax can bring to its customers garments that incorporate exclusive fitting and design, the latest technology in performance apparels and the best of Italian craftsmanship.

What does Mektrax stand for?

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The word is an expression from the North of England, ‘lets Mektrax’ meaning let's get moving or let's get started. A call to Action. Learn more about Mektrax.

How can I find out my size and fit?

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You can find sizing information on our product pages or here.

Our jersey collections are designed with different fit and materials to suit the requirements of the different riders:

Racing fit - a close to the body fit, shorter in the torso and aimed at cyclists looking for maximum aerodynamic and racing performance. Racing fit is applicable to our Action jersey range.

Slim training fit - an intermediary fit between Racing and Training. It provides a great balance between sleek aerodynamic and comfort, making it a great partner for day-to-day training. Slim training fit is applicable to our Suit jersey range.

Training fit - a close to the body but slightly more relaxed fit. It incorporate features focused on rider's comfort and is the perfect partner for cyclists covering the longer rides and races. Training fit is applicable to our Cocktail jersey range.

If you are still not certain about which size or fit is right for you, please contact us at mekanix@mektrax.com.

The item I want is out of stock. How can I purchase it?

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We carefully plan our inventory levels to make sure our products are available for you. From time to time, surges in demand may cause an item to sell out. If that happens, please use the "Email me when available" feature available on the product page and we will make sure to let you know as soon as this product is back in stock.

Who can I contact if I need help with my order?

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Please contact us through the form on this page or send us an email at mekanix@mektrax.com.

How do I know if my order has been sucessful?

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Once an order has been successfully placed, you will receive an order confirmation email from our team, which generally happens within 30 minutes. If you have not received the confirmation email, please check your email junk or spam folder.

You can also check your order status by logging into the customer area of our site.

How do I change my order after purchasing?

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Please contact customer service using the form on this page or send us an email at mekanix@mektrax.com.

What currency can I purchase in?

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For convenience, our site allows you to see the pricing of our products in several currencies. However, at this time, we can only accept payments in
USD. 

Are there any other applicable fees or taxes?

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Mektrax products are priced excluding any applicable local taxes and duties. For information on applicable duties and taxes, we recommend you to check with your local customs office.

What are the care instructions for Mektrax garments?

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For information on care instructions for our garments, please visit our Care Instructions page.

I have a discount or promotional code. How do I use it?

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You should proceed with your order normally. During the check out process, you will have the opportunity to include your discount or promotional code. Upon entering a valid code, the cart price will be adjusted accordingly, confirming the code has been accepted and discount has been applied. Please note that discount and promotional codes are subject to terms and conditions.

Are Mektrax products and fabrics responsibly sourced?

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Cycling is about building an ever stronger community. At Mektrax, this commitment goes beyond the saddle and into how we make our products.

All our fabrics are certified to “Oeko -Tex® – Fiducia nel tessile Standard 100″ standard. This certification provides international level assurance of  responsible production of textile products from raw materials to the final product. 

Our technical fabrics are result of stringent laboratory tests. Above all, they are extensively tested on the road by our sponsored racing teams, who provide us with crucial feedback about product quality and performance.

Shipping

What are the shipping fees and delivery times?

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We know how good it feels to get a new kit and we want you to received your order as soon as possible.

Shipping fees and delivery times will vary according to your delivery address. For more details about shipping fees and delivery times for your specific region, please visit our Shipping page.

How do I know my order has been shipped?

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We generally ship orders within 2-3 business days after the order is sucessfully placed. Once your order is shipped, you will receive a confirmation e-mail containing the tracking number. If you do not receive this email, please check in your junk or spam folder. You can also login into your account to get the latest information on your order.

If you have any questions, please contact customer service using the form on this page or send us an email at mekanix@mektrax.com.

How can I track my shipment?

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You can login into your account to get the latest information on your order and shipment status. Once the order has been shipped, you will receive a shipment tracking number that you can use to track the progress of your shipment.

How can I change my address after purchasing?

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We work to ship your order as fast as possible. If your order has not been shipped yet, please get in touch with us at mekanix@mektrax.com and we will be happy to assist.

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